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Returns/Exchanges Policy Page 59


RETURNS POLICY:

If you are not completely satisfied with your purchase, you may return the item within 14 days of the original purchase date, subject to the following conditions:



CONDITION REQUIREMENTS:

Please note age restrictions which apply to some of JJ D&A Clothing products must be observed and adhered to.

Please note Earrings, Body Jewellery or Necklace Sets which include earrings cannot be returned under any circumstance and will not be refunded. Due to vigilance of hygiene, such items cannot be resold to customers.

Please note Underwear cannot be returned under any circumstance and will not be refunded. Due to vigilance of hygiene, such items cannot be resold to customers.

Merchandise (excluding the above mentioned items) must be unworn, in a new condition, and returned in the original packaging, with original tags or labels attached within 7 days.

Upon receipt and inspection of the Merchandise, and provided the returned Merchandise proves to be in a satisfactory condition, that is, unworn, in a new condition, with the original tags or labels attached, a refund excluding any postage and packaging costs incurred by the customer, will be issued.

With regards to Defective Merchandise, a full refund (including postage and packaging costs) will be issued upon receipt of the Merchandise with the original tags or labels attached, unworn and in the original packaging, provided the return is as a result of a Manufacturer Defect. Please note the customer will be liable for the costs of returning the item.

If a return is required due to an Incorrect Order being received, please contact Jackie (Senior Manager) as soon as possible within 7 days on Mobile number. 07308 205134 or telephone number 0121 3604899 or by Email Urbane@jjdandaclothing.co.uk in order for the situation to be rectified promptly
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CANCELLATIONS:

Notification for a cancellation request of an order, must be received prior to the order being despatched, by way of an Email to Urbane@jjdandaclothing.co.uk. If the order has already been despatched, the Merchandise must be returned to JJ, D&A Clothing within 14 days, in a satisfactory condition (see 'CONDITION REQUIREMENTS' specified above). Upon receipt and inspection of the Merchandise, and provided the returned Merchandise proves to be in a satisfactory condition in line with the 'CONDITION REQUIREMENTS' stated above, a full refund will be issued.  Please note however, you will be liable for the costs of returning the order to us.


PLEASE NOTE MERCHANDISE WHICH IS RETURNED TO US AT JJ, D&A CLOTHING IN AN OTHER THAN SATISFACTORY CONDITION (SEE 'CONDITION REQUIREMENTS' SPECIFIED ABOVE) WILL BE SUBJECT TO A 50% RESTOCKING FEE, AS THE 'CONDITION REQUIREMENTS' OF THE RETURNS POLICY STATE THAT THE MERCHANDISE MUST BE UNWORN AND LIKE NEW, WITH THE ORIGINAL TAGS AND LABELS ATTACHED, AND RETURNED IN THE ORIGINAL PACKAGING. THIS 50% CHARGE IS DEDUCTED FROM THE PRICE PAID FOR THE MERCHANDISE. THE POSTAGE AND PACKAGING COSTS THAT APPLIED AT THE TIME OF THE PURCHASE WILL ALSO BE DEDUCTDED FROM THE REFUND. THE CUSTOMER WILL BE LIABLE FOR ANY POSTAGE AND PACKAGING COSTS HE OR SHE INCURRED WHEN RETURNING THE MERCHANDISE.  

PLEASE NOTE ANY MERCHANDISE RETURNED OUTSIDE THE 14 DAY RETURN PERIOD SPECIFIED ABOVE, WILL BE SUBJECT TO A 10% RESTOCKING FEE, AS THIS FALLS OUTSIDE THE REQUIREMENTS OF THE RETURNS POLICY.  IF THE MERCHANDISE RETURNED, IS NOT DEEMED TO BE IN A SATISFACTORY CONDITION, THAT IS, UNWORN, IN A NEW CONDITION, WITH THE ORIGINAL TAGS OR LABELS ATTACHED, AND IN THE ORIGINAL PACKAGING, A FURTHER 50% RESTOCKING FEE WILL APPLY, WHICH WILL BE DEDUCTED FROM THE PRICE THE CUSTOMER PAID FOR THE MERCHANDISE. THE POSTAGE AND PACKAGING COSTS THAT APPLIED AT THE TIME OF THE PURCHASE WILL ALSO BE DEDUCTED FROM THE REFUND. THE CUSTOMER WILL BE LIABLE FOR ANY POSTAGE AND PACKAGING COSTS HE OR SHE INCURRED WHEN RETURNING THE MERCHANDISE.

PLEASE ABSTAIN FROM OR AVOID USING OR ORDERING FROM THIS WEBSITE IF YOU DO NOT ACCEPT PART, OR ALL OF THE TERMS AND CONDITIONS OUTLINED ABOVE.  BY PLACING AN ORDER ON THIS WEBSITE, YOU WILL BE BOUND BY THESE TERMS AND CONDITIONS, AND IT WILL BE DEEMED THAT YOU HAVE ACKNOWLEDGED, AND AGREE TO THE TERMS AND CONDITIONS OUTLINED ABOVE.



* PLEASE NOTE SHIPPING IS GENERALLY LIMITED TO WITHIN THE UNITED KINGDOM ONLY. HOWEVER SPECIAL CONSIDERATION MAY BE GIVEN TO OTHER LOCATIONS SUBJECT TO CONFIRMATION OF SHIPPING COSTS BY JJ D&A CLOTHING.







Subpages (1): Shipping Policy